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September 2022

Terms of sale for corporate customers

Menu Online shopping for companies is an offer for private individuals who often shop on behalf of a company or organization, and who therefore need the company’s or organization’s name and organization number on the receipt.

If you want a traditional company account where the company is a party to the agreement, see

1. General conditions

When purchasing goods in Meny Netthandel for company, the Buyer also accepts our current terms of use and sale. Note that the terms may change.

2. Partene


Menu AS, 977066727

PO Box 380 Skøyen, 0213 Oslo

Phone 22 56 35 00



Buyer is a private person over the age of 18, who buys goods from Seller on behalf of a company or organization, and is hereinafter referred to as “Buyer”.

It is the Buyer who creates a customer account with Meny Netthandel for company, and is responsible for keeping contact information up to date.

3. Complaint

Complaints about all purchases through Meny Netthandel for companies are regulated in the Consumer Purchases Act of 21 June 2002 no. 34. All complaints must be received by Meny AS within a reasonable time after the defect was discovered or should have been discovered, but the complaint deadline for complaints will never be shorter than two months from the time when the Buyer discovered the defect. If the Buyer does not complain in time, the right to claim the defect is lost. Remember that foods will often have a different expected shelf life than other items. Even if the complaint deadlines have been met, there must be a defect in the food at the time of purchase for the conditions for the complaint to be met. For more information, see the Consumer Purchase Act § 27.

The buyer is obliged to check that the goods and delivery are in accordance with the order confirmation. In the event of any deviations, this must be reported to Kundeservice / Meny AS via the feedback form on the order. The buyer finds a link to the order in an SMS received when the goods were picked up, but the buyer can also find the link via “my order history” in the online store. Inside the current order is a link to a form that is filled out and submitted.

4. Right of withdrawal

Meny AS relates to the rules in force at any given time in the Right of Withdrawal Act, which gives a general right of 14 days to withdraw from the date of delivery to regret your purchase. Note that there are special provisions in the Right of Withdrawal Act related to fixed-term benefits and goods that deteriorate rapidly, such as certain food and beverages, where the general withdrawal period does not apply. This will apply to goods that are to be stored refrigerated or frozen, as we can not guarantee storage of the item after we have delivered to the customer.

Pursuant to section 22 of the Right of Withdrawal Act, the right of withdrawal does not apply to agreements on:

* delivery of goods that deteriorate or expire quickly, such as all refrigerated and frozen goods, § 22 b);

* delivery of sealed goods which for reasons of health or hygiene are not suitable for return, and where the seal has been broken after delivery, § 22 g);

* services that are urgent to have performed where the consumer explicitly asks the trader (ie MENU) to visit the consumer, § 22 i);

* delivery of sealed audio or video recordings or sealed software on which the consumer has broken the seal, § 22 j);

* delivery of a newspaper, a magazine or a magazine, § 22 k);

* transport of goods when the agreement stipulates a specific date or a specific period for the performance of such services, § 22 m).

In order to exercise the right of withdrawal, the Buyer must notify Meny AS in an unambiguous manner via letter or e-mail: Meny AS, Postboks 380 Skøyen, 0213 Oslo or contact us here. The buyer can use the attached cancellation form, but it is not mandatory.

In order to comply with the withdrawal period, it is sufficient for the Buyer to send the notification that the Buyer will exercise the right of withdrawal before the withdrawal period expires.

If the Buyer regrets the purchase of goods, Meny AS shall refund all payments Meny AS has received from the Buyer, including the delivery costs (with the exception of additional costs due to the Buyer having chosen a different type of delivery than the cheapest type of standard delivery Meny AS offers), without unnecessary stay and in all cases no later than 14 days after the day Meny AS receives notification of the Buyer’s decision to withdraw from this agreement. Meny AS makes the repayment with the same means of payment as the Buyer used in the original transaction, unless the Buyer has expressly agreed otherwise with Meny AS. In all cases, the Buyer will not be charged any fee as a result of the refund.

Meny AS may withhold the refund until Meny AS has received the goods back or until the Buyer has submitted documentation that the goods have been sent back, or until one of these times occurs first.

The Buyer must return the goods or deliver them to the store where the goods were ordered without unnecessary delay and in all cases no later than 14 days after the day the Buyer notified Meny AS that the Buyer would withdraw from the agreement. The deadline is met if the Buyer returns the goods before the deadline of 14 days has expired.

The buyer must bear the direct costs of returning the goods. The costs are estimated at a maximum of approx. NOK 250. The buyer is responsible only for a possible reduction in the value of the goods due to a different handling of the goods than that which is necessary to determine their nature, properties and function.

5. Buys his duties

The buyer is responsible for all purchases made through the account. Goods receipt and collection shall take place at the first point of contact unless otherwise agreed. It is the Buyer’s responsibility to check received goods and sign for receipt. If defects or quality deviations occur, this must be reported to Meny AS in accordance with the routine described in Chapter 3. Complaints.

Buyer’s responsibility for receipt of goods ordered through Meny Netthandel for company

The driver calls the Buyer once (1) on the stated telephone number on arrival at the agreed place of delivery if no one is present. The driver and the Buyer can then agree to leave the goods outside the door at the Buyer’s responsibility. If the driver does not get hold of the Buyer, the goods will be left outside the door (provided that something else is not agreed in advance). When the goods are placed with the Buyer, they shall be considered delivered in accordance with the Consumer Purchases Act § 7. Age-specific goods must be taken back to the store. The buyer is charged for the order, except for the value of age-specific goods. Age-specific items will then be removed from the order. Meny AS does not take responsibility for the deteriorated or reduced quality and / or shelf life of goods that are not delivered in accordance with the order’s original conditions.

If the goods cannot be left at the Buyer’s door, the goods must be taken back to the store.

If the order or parts of it are taken to the store, the customer can pick up the goods there up to 24 hours calculated from the end time of the agreed delivery time, but the fridge and freezer are discarded as Meny AS can no longer guarantee the quality of these goods.

6. Responsibility for extraordinary matters

Meny AS is only responsible for loss of the item if errors or defects have been proven. However, this does not apply if Meny AS can point out that the defect is due to circumstances beyond Meny AS’s control, and which Meny AS could not reasonably be expected to avoid or overcome the consequences of.

Meny AS is not responsible for indirect losses as a result of defects unless the loss was caused by gross negligence or intent on the part of Meny AS. In the case of consumer purchases, the terms cannot be worse than the terms in the law, cf. Consumer Purchases Act of 21 June 2002 no. 34.

7. Intellectual property rights

Meny AS with logo is a registered trademark.

All content on these websites is Meny AS or a subcontractor of the aforementioned property and is protected by e.g. copyright, marketing and trademark laws. This means that trademarks, company names, product names, information about products, including e.g. recipes with images, mention of the products and weight, images / graphics, design, typography and layout and other content on these websites may in any case not be downloaded, copied or used in any other way without this being expressly permitted by mandatory law or by express prior written consent from Meny AS.

8. Force majeure

Is Meny AS prevented from delivering or making a compulsory re-delivery or does such a delivery obligation become unreasonably burdensome as a result of a labor dispute or any other circumstance such as when the parties cannot control it such as fire, war, mobilization or unforeseen military summonses of similar scope, requisition . liability than in complaint cases and credit it to the defective item’s associated purchase price.

Disputes and choice of law

Disputes in connection with the conditions and associated provisions, as well as disputes concerning where in the mentioned and where of the following legal matters belong to the ordinary courts, with Oslo District Court as venue. A consumer who has entered into an agreement with a trader on goods or services for personal use, can bring an action against MENU at its general venue, which is normally where the consumer resides.

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